Refund policy
Returns / Refund / Exchanges
All goods and services sold are non-exchangeable and non-refundable
What is TAP’s Return Policy?
In the event that you receive a defective item:
Do send us the following information to enquiries@theanimalproject.sg within 24 hours for us to facilitate your return request:
- Order Number
- Photo of the defect(s)
- Date of your Purchase
The Animal Project reserves the right to investigate each case individually, conclude on the refund process and reject orders at its discretion.
All enquiries for refunds must be made within 24 hours of delivery for full replacement or refund of the purchase price.
Terms of Services apply.
What is TAP's Refund Policy?
Refund is allowed only for damaged products either due to manufacturer’s defects or damage upon delivery.
What is TAP's Exchange Policy?
We are happy to offer exchanges within 24 hours from receipt of delivery/collection for all items purchased from us if the following conditions are met:
- Your name and order number must be sent to enquiries@theanimalproject.sg within 24 hours from receipt of delivery/collection, and product is in sellable condition with its original packaging.
- You are exchanging for something of same or higher value*.
- To exchange an item, please bring it to our warehouse at 20 Lengkok Bahru (Enabling Village @ Redhill) #01-08 Singapore 159053 with the original packaging accompanied by the email exchanges
- Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
- Valid for one-time exchange only.
Terms of Services apply.
How can I make a return/refund/exchange?
To return/exchange an item, please bring it to our warehouse at 20 Lengkok Bahru (Enabling Village @ Redhill) #01-08 Singapore 159053 with the original packaging.
If you wish to courier an item to exchange at our warehouse, it is possible. However, you will need to absorb to courier fees. Should your courier request payment from our end, we will reject the parcel.