Frequently Asked Questions


Returns / Refund / Exchanges  

For all return/refund or exchange, refer to Refund Policy

Local & International Shipping

LOCAL (SINGAPORE) SHIPPING CHARGES

Please refer to Shipping Policy

  

OVERSEAS/INTERNATIONAL SHIPPING CHARGES 

Currently we do not provide shipping to overseas addresses. If you do have this requirement, please email us at enquiries@theanimalproject.sg and we’ll be happy to assist.

 

If you require some items urgently, or have further questions or concerns, do email us at enquiries@theanimalproject.sg and we'll be happy to assist.

 

Others

The item I want is sold out! Is there any way for you to bring it in again?

Just drop us an email to enquiries@theanimalproject.sg and we'll see what we can do for you. Some of our products may be limited in quantity, or may not be in production anymore. We will, however, try our best to help you out. 

 

What payment types do you accept?

For all online payments, we currently accept any major credit cards (such as Visa, Mastercard, American Express) and Paypal. We also accept Apple Pay and Google Pay.

 

What should I expect after I placed my order?

Allow us to process your order and give you an order update via email.

 

When am I charged?

If you have opted to pay upfront for your purchase, we will charge you in full upon confirmation of your purchase, so be sure to double-check your purchases before you confirm.

 

Who is delivering my order to me?

We have engaged a third-party courier service who helps us with all local deliveries. 

 

Is it possible for you to send the items to my office?

Yes, we are able to. However, do indicate the opening hours of your office, and we will try our best to work around those timings with our third-party courier. 

 

If I make an order now and wish to get my order tomorrow, is that possible?

Do email us at enquiries@theanimalproject.sg to make special arrangement.

 

 Why is my item taking so long to arrive?

The estimated shipping time for orders within Singapore is 3-5 working days. Do email us at enquiries@theanimalproject.sg if you have any query.

 

Account 

I forgot my password; what should I do? 

Don’t panic! Just click the ‘Forgot Password’ link on your login page. If that doesn’t work, just email us. 

 

How safe is my personal information?

User data are our top priority at TAP. We will never disclose, share or sell your data to third-party marketers. Find out more about our Privacy Policy.